Delete your Panta account
You can delete your Panta account, and the personal data that goes with it, at any time. This applies to landlords, tenants, contractors and agents, whether you use Panta in a browser or in the iPhone or Android app.
1. Delete it yourself (quickest)
Sign in to Panta in the app or at www.pantapropertysolutions.com.
Open the menu and choose “Account & password”.
Optionally choose “Download my data” first to keep a copy.
Under “Delete account”, choose Delete account, type DELETE to confirm, and confirm again. You are signed out and the account is deleted straight away.
2. Ask us to delete it
If you can’t sign in, email info@pantapropertysolutions.com from the email address on your account with the subject “Delete my account”. We may ask you to confirm the request before acting on it, and we will reply within one month.
3. What we delete
Your profile and contact details, sign-in, notifications and email preferences, referencing and identity-check data, any HMRC connection, tax and finance records, and the receipts and documents you uploaded.
4. What we keep, and for how long
Records other people rely on, such as jobs, invoices, tenancy history and messages in a shared conversation, stay available to them, but your name and contact details are removed from them.
Our own financial and payment records are kept for 6 years because tax law requires it. Security logs (IP address and device details) are kept for up to 12 months and email delivery records for up to 2 years, then deleted.
Landlords: download your records before deleting if you need them for your own tax returns.
5. Questions
See our privacy policy at www.pantapropertysolutions.com/privacy, or email info@pantapropertysolutions.com.
Questions about this document? Contact us or email info@pantapropertysolutions.com.