How a repair works, from every side.
One job, three people: the tenant who reports it, the landlord who approves it and the contractor who fixes it. Here's each step, with real screens from Panta.
01Tenant
The tenant reports the problem
From the Panta app, the tenant describes the issue out loud, types it, or shows it with a photo or video. No phone tag, and no vague texts at 11pm.
02Landlord
Or the landlord raises it
Landlords can log a job too: pick the property, describe the issue in plain words or tap a category, and add access details. Certificates like gas safety and EICRs are booked the same way.
03Panta
AI triage sets the urgency
Panta suggests a likely cause, a typical cost range and an urgency, then sends the job to vetted local contractors for the right trade. Your own preferred contractor can be invited first. The full address stays private until you appoint someone.
04Contractor
Contractors accept and quote
Nearby contractors see the job offer with an AI estimate, accept it, and build an itemised quote (labour, materials and options such as repair or replace), with their availability.
05Landlord
You compare quotes and approve
Quotes arrive side by side, ranked by value rather than just price. You choose the contractor and the option, and nothing goes ahead without your approval. Prefer someone not yet on Panta? They get a no-login job link by text or email.
06Contractor
The work gets done, with updates
The contractor books a time that suits the tenant, shares live updates (on the way, on site, waiting on materials), asks for approval of any extra work, and marks the job complete with photos.
07Landlord
Track everything on one page
Every job has a timeline: who did what and when, the messages, the quotes, and the money. Tenants and contractors message you in separate private threads, with read receipts.
08Landlord
Sign off, pay and review
Approve the finished work, pay the invoice, and rate the contractor. The invoice and any new certificate are filed against the property automatically, ready for your tax return and compliance tracker.
Maintenance and the contractor marketplace are included on the Free plan for up to 3 properties. New to self-managing? Read how to self-manage a rental property or what letting agents really charge.
Your next repair, sorted.
Add a property in a few minutes and run your next repair through Panta. Tenants and contractors join free.